![]() When I get the blue screen saying a restart is required it also says there is a “system service exception” followed by RTDVHD64.sys. The first couple times this happened I got a glimpse of a message saying the computer needs a driver and that it was looking for it. I can boot into safe mode but not safe mode with networking because even when I choose the ‘5’ or ‘F5’ option for that I still only get safe mode with no internet access. I tried the “Reset” option, but that didn’t help. After a few tries I get a screen giving me options. It gathers data then restarts and the same thing happens again. But after I log in I have about 15 seconds before I get a blue screen saying a problem was detected and it needs to restart. I managed to upgrade from Win 8.1 pro to Win 10 Pro. If anyone has encounter this type of issue upgrading to Windows 10, I would appreciate sharing how you either successfully addressed it or whether the only path forward is “clean install W10 Pro”. ![]() So, I think I generally understand what is causing the upgrade to fail but not yet sure what to do about it. ![]() The host Windows 8.1 Pro OS is fully updated thru 3/22 cumulative updates and running without issues. I am running the update from a USB Drive prepared using the Windows 10 Media Creation Tool. ![]() This triggers an abrupt down-level failure. I have run diagnostics and looked at the setup log and the failure seems to result from DISM not being able to access a Package Manager from the DISM provider store need to add a servicing update package in a. The Windows 10 installation progresses to about 73% complete which is where it attempts to finalized the the installation and terminates with “Windows 10 Installation has Failed”. I am trying to perform the in-place upgrade installation from Windows 8.1 Pro to Windows 10 Pro. ![]()
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